RYANAIR FLIGHTS CANCELLED affecting 400,000 people - MICHAEL O'LEARY Chief Executive | BBC News
The Civil Aviation Authority has launched enforcement action against Ryanair for “persistently misleading passengers” about their rights, piling more woe on the airline as it announced a second wave of flight cancellations affecting 400,000 people.
In a letter to the Dublin-based carrier, the CAA said Ryanair’s chief executive, Michael O’Leary, was wrong to tell passengers last week that it did not have to arrange new flights for them, after an initial batch of cancellations was announced.
The airline regulator said Ryanair had further transgressed when it notified people of fresh disruption on Wednesday, by failing to tell passengers they could be rerouted with other airlines if there were no suitable alternative on one of its planes.
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It added that Ryanair should correct any misleading statements and invited the airline to discuss the matter, warning that legal action could follow if the carrier is found to be in breach of consumer protection laws.
The CAA chief executive, Andrew Haines, said: “There are clear laws in place, which are intended to assist passengers in the event of a cancellation ... We have made this crystal clear to Ryanair, who are well aware of their legal obligations.”
Ryanair said on Thursday: “We will be meeting with the CAA and will comply fully with whatever requirements they ask us to.”
The regulator issued the warning as the airline said it would scrap 18,000 flights on 34 routes between November and March, and said it has emailed affected customers to offer a refund or an alternative flight.
Passengers will also receive a travel voucher for a £40 one-way or £80 return journey that can be used to book a Ryanair flight for travel between October 2017 and March 2018. Affected routes include London Stansted to Edinburgh and Glasgow, Gatwick to Belfast, Newcastle to Faro, and Glasgow to Las Palmas.
News of the cancellations came a week after Ryanair announced plans to scrap up to 50 flights a day until 31 October, citing a “mess-up” in how it schedules time off for pilots, affecting 315,000 customers. At the time, Ryanair dismissed a Guardian report that the disruption may not be over, saying: “There will be no further cancellations as a result of this rostering failure.”
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